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Noticeboard

Longrove Surgery Patient Survey

The practice is looking at what we can do to improve the access to/within the practice and the environment for patients.  Please complete the survey below to help us with this:

https://www.surveymonkey.co.uk/r/VT8PS82 

Appointments

Urgent Access Appointments

The urgent access clinic will run from 08.30– 11.30 for acute, minor illnesses that need to be dealt with on the day, that you feel cannot wait for a routine appointment.

Depending on the level of demand we will endeavour to see you in the walk in clinic, that day. The clinical team will prioritise patients according to clinical need, there will be no appointment times, patients will wait in the waiting room until called.

Patients will need to register their name and a brief description with the surgery so that information can be added to the computer system for the clinical team to view.

Patients can register for the urgent access clinic everyday by calling the surgery appointments line 020 8370 6677.

There will be NO ‘same day’ morning bookable appointments. Patients needing to be seen will need to use the urgent access clinic at the surgery. For patients that would like to book appointments in advance this is still available and can be done via online booking or by calling the appointment line 020 8370 6677.

Telephone Consultations (5 minute consultations)

If you would like a telephone consultation with any of the doctors these can be booked in advance. These are to discuss results or any other queries you feel can be dealt with efficiently over the telephone. The Doctor will call you at a given time on a number that you are available on. Please note that the Doctors are unable to return calls on numbers which bar anonymous calls.

If medically you are in need of seeing a health care professional before our next available advanced appointment, we will endeavour to provide you access either in person or via the phone within 48hrs.

Using the Appointment System

  • When you first phone in, your name and contact details will be taken by a receptionist. Also a brief outline of your problem to help prioritise patients.
  • Please note that unless agreed by the clinical team, you will be allocated a 10 minute appointment which will be for one problem only. We do have some 15minute appointments that you can request but you may have to wait longer for these as they are limited numbers.
  • Emergencies take priority at all times.
  • Surgeries sometimes run behind if doctors need to see patients requiring immediate attention.
  • Please bear with us when surgeries are running late and accept our apologies for any delay.
  • If you are disabled and are unable to climb stairs, please let the receptionist know when making your appointment.
  • Chaperones are available if you would like one present when undergoing an examination.

EMIS Online Appointment Bookings

This is available via the link at the top of this page following a simple registration. Click here for more information

Cancelling Appointments

If you cannot attend your appointments for any reason, even at short notice, please let us know as soon as possible, we can then offer the appointment to someone else. Patients failing to attend for their appointments could mean that you may not be able to see the doctor on the day that you wish to.

You can cancel your appointment in and out of hours by calling our appointments line 020 8370 6677 option1 . This is an automated system please listen carefully to the message and speak clearly when forwarding the required information.

Self Check-in and Electronic Call System

The self check-in screen is on the wall to the right of the reception desk. Please follow the prompts to check in and this will automatically show on the clinician's screen that you are waiting. It will then tell you to wait downstairs.

The call system is above the doorway leading to the clinical rooms. It will beep when a patient is to be called so please look out for your name when you hear the beep.

Advice - 020 8370 6660

If you telephone the surgery for advice, please ensure that you are available by phone for the doctor or Nurse to return your call. Advice is also generally available from pharmacists, the health visitors and NHS 111.

Emergencies - 020 8370 6660

If you have a medical emergency please press one after you get through to the surgery and this will alert the receptionist, who will put you through to the doctor immediately.

However, general practice is not an emergency service, and in some situations it is safer for you to go to the hospital immediately, rather than wait to be seen by the GP first. In these circumstances the doctor will give you advice as to how to help yourself until an ambulance arrives. In an emergency situation you can also ring 999 for an ambulance or attend your nearest Accident and Emergency Department.

Chaperones

Should you wish to be chaperoned during your examination with either the doctors or nurses, we would be grateful if you could make this known to the receptionist when booking your appointment, or let the clinician know prior to the examination.

Translators

For those patients who require it, we are able to arrange for a translator to be present during your consultation. Please contact our secretaries on 020 8370 6672 / 6673.

 
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